Freshworks / Freshservice

Overview

• Connector name: freshworks
• Supported API version: Freshservice REST API v2
• Official docs: Freshservice API Documentation

Configuration

Freshservice uses the OAuth 2.0 authorization flow — no manual key entry required.

In your Castrel workspace, click Add Connector → Freshservice → Connect with Freshworks and complete the authorization.

OAuth2 credentials are managed centrally by Castrel — no manual maintenance needed.

Available Tools

This connector provides full ITSM lifecycle management tools.

• Ticket management: Create, query, update, and close service requests (Tickets)
• Problem management: Query and manage Problem records
• Change management: Retrieve Change Request lists and details
• Alert queries: View associated alerts and corresponding tickets
• Asset management: Query CMDB (Configuration Management Database) asset information

Useful Links

• Freshservice API v2 Reference
• Freshservice OAuth 2.0 Authentication
• Ticket API Documentation