Integrations
QingFanYun (Cloudwise ITSM)
Connect Castrel to QingFanYun ITSM for full ticket lifecycle management.
Overview
- Connector name:
qingfanyun - Supported API version: QingFanYun ITSM API v1
- Official docs: Cloudwise Website
Configuration
To use QingFanYun tools, create a Connector with the following fields:
| Field | Required | Description |
|---|---|---|
base_url | Yes | API base URL (e.g., https://itsm.cloudwise.com/docp/gatewayApi/dosm) |
account_id | Yes | Secondary tenant ID |
top_account_id | Yes | Top-level tenant ID (same as account_id when no sub-tenants exist) |
user_id | Yes | User ID |
app_key | Yes | Application Key |
app_secret | Yes | Application Secret |
auth_type | No | Authentication type (default: secret) |
timeout | No | Request timeout in seconds (default: 30) |
verify_ssl | No | Verify SSL certificates (default: true) |
Available Tools
This connector provides full QingFanYun ITSM ticket lifecycle management tools.
- Process template queries: List available ticket process templates
- Ticket creation: Create new tickets from process templates
- Ticket queries: Search tickets by ID, status, and time range
- Ticket updates: Update ticket fields and status
- Ticket workflow: Submit, reassign, and close tickets